1. Booking confirmation
Adding a course to a cart or starting checkout does not confirm a seat. An online place is confirmed only when PayFast payment is successfully validated and the website creates a confirmed booking. If availability changes before confirmation, ReviveIQ will contact you and arrange an appropriate refund, alternative date or manual review.
The learner remains responsible for checking and meeting all prerequisites shown for the selected course.
2. Cancellations by a customer
Send cancellation requests to info@revive-iq.co.za as early as possible, quoting the order or booking reference. Customers may cancel an advance booking subject to applicable South African consumer law.
Where legally permitted, a reasonable cancellation charge may apply. The amount will be assessed fairly with reference to the nature of the reserved training, notice given, non-recoverable material or administration costs, and the reasonable ability to fill the place. No charge will be imposed where prohibited by law.
A failure to attend without notice may result in a higher reasonable cancellation charge because the place and course resources could not be reallocated. Contact us promptly where exceptional circumstances apply.
3. Changes or cancellation by ReviveIQ
ReviveIQ may change a venue, schedule or instructor where reasonably necessary. We will notify affected learners using the contact details on their accounts.
If ReviveIQ cancels a course date and cannot provide the booked service, the customer may choose an appropriate alternative date or a refund of the amount paid for the affected course. ReviveIQ is not responsible for unrelated travel or accommodation costs except where liability cannot lawfully be excluded.
4. Rescheduling and substitutions
Requests to move to another date or substitute an eligible learner are considered subject to notice, capacity, prerequisites, programme rules and whether personalised materials have already been ordered. A price difference or reasonable administration/material cost may apply and will be disclosed before the change is confirmed.
5. Digital and hard-copy course material
Digital material carries no delivery fee. Selecting hard-copy material adds the delivery fee displayed at checkout, currently R130 per order. The customer must provide a complete and accurate South African delivery address.
Once personalised or programme-controlled material has been ordered or dispatched, related non-recoverable costs may be deducted from a cancellation refund where lawful and reasonable. Defective or incorrectly supplied material should be reported promptly.
6. Refund administration
Approved refunds are normally returned through the original payment method where available. Processing time depends on PayFast, the customer’s financial institution and any verification required. ReviveIQ will provide a written outcome and calculation where a cancellation charge or deduction applies.
Nothing in this policy limits a non-excludable right under the Consumer Protection Act or other applicable South African law. This policy forms part of the ReviveIQ Terms & Conditions.