1. Responsible party
ReviveIQ is the responsible party for personal information processed through this website and its training administration systems. Privacy questions, access requests, objections, corrections or deletion requests can be sent to info@revive-iq.co.za.
2. Personal information we collect
Depending on how you use the service, we may process your name, email address, contact number, account credentials, course selections, booking and attendance records, payment status and transaction references, material-delivery address, enquiries and communications.
For instructors, we may also process an ID or passport number, HPCSA number where applicable, course alignments, applications, allocations and professional contact details. Passwords are stored only as one-way cryptographic hashes; administrators cannot retrieve the original password.
Our server may record technical information such as IP address, browser information, security events, login attempts and timestamps needed to operate and protect the service.
3. Why and on what basis we process information
We process information to create and secure accounts, answer enquiries, publish suitable course availability, manage carts and bookings, validate payments, deliver materials, administer attendance and certification, coordinate instructors, prevent fraud, keep required business records and meet legal or accreditation obligations.
Processing is based, as applicable, on performing or preparing to perform an agreement, complying with legal obligations, legitimate operational and security interests, and consent where consent is legally required. We do not use transactional contact details for unrelated direct marketing without an appropriate lawful basis.
5. Retention and security
We retain records only for as long as reasonably necessary for training administration, certification verification, contractual and dispute purposes, legal and tax recordkeeping, security, or applicable programme requirements. Retention periods differ by record type. Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable and legally permitted.
Reasonable technical and organisational safeguards include access controls, password hashing, session protection, login throttling, request validation, restricted server directories and payment-notification validation. No internet service can promise absolute security, so please report suspected account misuse immediately.
7. Your rights and complaints
Subject to applicable law, you may ask whether we hold your information, request access, correction or deletion, object to certain processing, withdraw consent where processing depends on consent, and complain about unlawful processing. We may need to verify your identity before acting on a request and may retain information where lawfully required.
You may also contact or lodge a complaint with the South African Information Regulator. We encourage you to contact ReviveIQ first so we can investigate and assist.
Automated operational email is sent from noreply@revive-iq.co.za. That address is not monitored; send privacy requests to info@revive-iq.co.za.